Commonly Asked Questions

What is your return policy?

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a refund, you must inform us about your issues within 14 days of receiving your items. We package our items carefully and sercurely to prevent any breakages from happening. Unfortunately, once the packages leave us this is out of our hands. We will then discuss what is wrong and come up with a resolution. E.g. Refund, partial refund or exchange. When returning, your item(s) must be unused, in the same condition that you received it and the same packaging it was sent in. Proof of postage will be needed for EriScents to be able to reimburse this. Once we receive the goods, we will inspect and assess the items. The returned items are your responsibility until they reach us. So please make sure all items are packaged securely to prevent any damages.

Returns are only accepted for orders that are placed through our website. Sale/personalised items cannot be refunded. 

Do you offer gift vouchers?

We do. You can get any amount on a gift voucher. This can be emailed or printed off and sent via post. Each gift voucher will have a unique code to use on our website.

What are the payment options?

You can pay on our website via stripe payment, which is bank card or PayPal. We are currently looking into more payment options.

What is your shipping policy?

Shipping is only available in the UK unfortunately. All orders are shipped within 3-5 working days (unless stated otherwise). All of our parcels get shipped out 1st or 2nd class with Royal Mail between £3.20-4.80. I obtain all proof of postage that can be given to you at anytime. Unfortunately, if you choose the not signed for option we cannot track your order. Royal Mail states that 2nd class parcels should take 3 working days once the seller has deposited with themselves. But, please take into account that post may be delayed due to corona virus. 

How do you use wax safely?

Always check the CLP attached to any melts before opening and touching wax. This will indicate to you of any allergies. Remove packaging and place wax melt in the well of your burner. Use an unscented 4 hour tea light. Do not burn for longer than 4 hour intervals. Always make sure the wax in the well of the burner has cooled before reburning. Keep out of reach of children and pets, and out of any draughts. Do not move while lit or when wax is melted in the well of the burner. Never leave a burning candle unattended.